MEMBERSHIP TERMS

IMAGINARIUM ACADEMY LTD

01/09/2026 Payment & Membership REF:  CR.PM.20.2

Payment & Membership Terms

1. Membership fees are payable either as a single annual payment by bank transfer, or spread across the academic year in ten monthly Direct Debit payments via GoCardless, collected on the 1st of each month. Fees are calculated pro-rata from the point of enrolment. For more information regarding GoCardless: https://support.gocardless.com

2. Memberships may be cancelled with one full academic term's written notice. Fees remain payable for the duration of the notice term, and no further payments will be taken once it has elapsed.

3. Our fees are based on a 36-week teaching year across three terms, September to June. The remaining weeks each year are taken as scheduled breaks over Christmas, October half term, February half term and Easter. The Academy is closed in July and August, and no payments are taken during this period.

4. If a Direct Debit payment is returned unpaid, an administration charge of £15 applies each time the payment is resubmitted. Repeated failed payments may require the family to move to annual settlement by bank transfer.

5. We strive to provide a consistent and enriching learning environment for all our students. Where a student is unable to attend, for a longer period of a month or more, please let us know at the earliest convenience and we will do our best to offer alternative class time options within our schedule, or where possible additional classes to catch up, subject to space being available. We are unable to guarantee the retention of a student's place or suspend membership payments during extended absences.

6. Imaginarium is able to terminate the place of a child with immediate effect if it is felt that the child is behaving in a way that disrupts the class creativity, safety and/or community. When dealing with challenging behaviour, we will always work first to find a positive solution, including providing additional support or alternate provision where necessary.

Class Format

Our sessions run online using the Zoom platform. To keep security tight we ask parents and students to keep the log in link and password confidential and that when entering the Zoom room each student shows either their name, surname or the name of a parent.

Breakout rooms are very important in our classes as they allow students to collaborate and experiment with different tasks. Breakout rooms are not always monitored however the coach will check in on pupils intermittently. For our older students we do encourage the use of Screen Share in some of our sessions and enable the chat function, however these are disabled if the coach feels it is becoming a distraction. We do our best to create groups that are appropriate and will sharpen each others skills and ask that all students show kindness, consideration and a positive work ethic. If students are struggling with the social element of breakout rooms or are finding it difficult to stay focused Imaginarium will first work to help the child settle into the environment and if further support is required we will look for alternative provision during the session. If any parent or carer has a concern about their child being in an unsupervised breakout room they can contact the class tutor (academy@imaginarium.tv) before the session to see if alternative arrangements can be made.

All of our sessions encourage creative and original thought from our students. We understand that whilst we want our students to be bold in their thinking, we have a duty of care to ensure themes discussed are age appropriate and healthy. Our ethos is, if it would not appear in a film targeted at your age then we will not write/produce/perform it. If we feel that there could be content that requires a trigger warning we will contact parents/carers first. In terms of improvised / student written content, we will continue to steer in a way that encourages independent, creative thinking whilst safe-guarding the group. If you feel it would be helpful to inform us of any potential triggers with your child, please contact Marina Magdalena on the details given above.

Release Forms

During our classes and performances, photographs and videos may be taken of the young performers and adults for:

1. Marketing material for Imaginarium that may be shared via our website and social media sites.

2. Casting purposes for tv, film and stage productions.

3. Imaginarium productions.

4. Building personal portfolios.

Please note: any media recordings whether it be photography or video will be directed by an Imaginarium Practitioner or an authorised third party under our direct guidance.

Safeguarding

Please review our Safeguarding policy REF: CR.SG.23.1 at: www.imaginarium.tv/safeguarding-policy

Managing Your Data

Please review our Privacy Policy CR.PP.23.1 at: www.imaginarium.tv/privacy-policy